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Refund Policy
This Refund Policy explains how returns, refunds, and replacements are handled for Elara products purchased through official channels identified on https://reliableshwholes.world/. Consumer rights under applicable Canadian provincial or territorial law remain in effect where they cannot be limited by contract.
Condition
Returns may require unopened retail packaging unless a defect is verified.
Timelines
Windows below run from the date the carrier marks delivery unless law says otherwise.
Eligibility
You may request a refund or exchange when the product is materially damaged in transit, the wrong item was shipped, or the seal was broken before arrival. Change-of-mind returns may be accepted within fourteen calendar days of delivery only when the bottle is unopened, unused, and in resalable condition, subject to restocking fees if disclosed at purchase.
Process
Email talk@reliableshwholes.world with your order reference, a short description of the issue, and photographs if the packaging is damaged. We will confirm instructions and, when applicable, provide a prepaid return label or an address for return shipment. Do not return goods until we acknowledge your request, unless local law requires otherwise.
Timing
Approved refunds are initiated within ten business days of receiving the returned item or, when no return is required, of approval. Banks or card issuers may add additional processing time before funds appear on your statement.
Non-refundable cases
Opened consumable products without a verified quality defect may not be refunded for hygiene and safety reasons. Shipping charges paid for preference expediting are non-refundable unless the carrier failed to meet the purchased service level through no fault of the customer.
Promotional bundles may be refunded only as a whole unit; partial refunds apply when a clearly defective unit is identified within a bundle and documented with photos.
Exchanges
When stock allows, we may offer an exchange for the same SKU rather than a refund. If a replacement ships before we receive your return, we may place a temporary authorization on your payment method until the original item is scanned by the carrier.
Dispute resolution
If you are not satisfied with our response, you may escalate under the dispute process described in our Terms of Service or contact the consumer protection office in your province or territory.